Shipping policy

Shipping Policy

Welcome to UrbanNext. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully before placing an order on UrbanNext.shop.

Order Processing

Orders are typically processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays may require additional processing time.
Once your order is shipped, you will receive a confirmation email or tracking details.

Shipping Time

Estimated delivery times may vary depending on your location:

Domestic Orders: 5–10 business days
Remote Areas: Delivery may take additional time

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, or high order volumes.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout.
We may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been dispatched, tracking information will be shared via email or SMS (if applicable). Customers can track their shipment using the provided tracking details.

Incorrect Address

Customers are responsible for providing accurate shipping information.

UrbanNext is not responsible for:

Delays caused by incorrect addresses
Failed deliveries due to incomplete information
Additional charges resulting from address errors

Delayed or Lost Shipments

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears lost, please contact our support team for assistance.

Damaged Packages

If your package arrives damaged:

Contact us within 48 hours of delivery
Share clear photos/videos of the package and product

We will review the issue and provide a suitable resolution.

International Shipping

Currently, international shipping availability may vary depending on the destination. Additional customs duties or taxes (if applicable) are the responsibility of the customer.